Deactivation of a computer:Ĭustomers cannot deactivate a computer through their Customer Account. If you do not, then send us a note or call us and we can deactivate it for you to free up a license. Then send us an email asking us to remove the first installation on that computer (we need to know what you called it). Look at your customer account and see if you have a license available to re-register it. Some of the reasons include: you changed your hard drive, updated your operating system or some of your security software ran and reset the Computer ID. Our system operates off of your Computer ID and if for some reason, that ID changes, then it will tell you that you need to register. Sometimes a computer that was once registered suddenly decides it needs to be registered again. (1 machine = 2 concurrent computer installations 2 machines = 4 concurrent computer installations) Make sure you remember that you will NEVER create another Customer Account, so select the option that says, “I already have an account”. You are allowed to register Project Designer on two computers at one time per machine registered.
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